- The annual cost savings derived from adoption of chatbots in healthcare will reach $3.6 billion globally by 2022, up from an estimated $2.8 million in 2017. – Juniper Research
- 90%of businesses reporting faster compliant resolution with bots. – MIT Technology Review
- Grand View Research predicts that the global chatbot market will reach 1.25 billion dollars, growing at a CAGR of 24.3 percent.
Acknowledging the above statistics and predictions, it is evident that chatbots are bringing about a major paradigm shift in the healthcare domain. With the increased advancement in technology, technology has affected healthcare too. World healthcare has seen tremendous growth in the field of artificial intelligence. Technology has not only improved patient experience but has also proved to be successful in saving time and cost of the healthcare provider. We can certainly predict that the future of healthcare will be tech-driven.
There are countless possibilities where AI assistants can help doctors, nurses and patients for better healthcare advancement in the healthcare sector. A major tech advancement that is increasingly becoming popular are chatbots. A chatbot is a computer program that comprehends and processes human conversations (either written or spoken), allowing humans to interact with digital devices in the same way that a human would communicate with a real person. Chatbots boost operational efficiency and cost-effectiveness of healthcare businesses. These chatbots have successfully helped millions of people in addressing their health issues and providing them with proper guidance. Chatbots are progressively being adopted by the healthcare industry representatives. Chatbots lead to overall improved health efficiency and streamlined healthcare delivery. Chatbots empower not only the healthcare providers but also empower the patients by giving them an enhanced experience that provides information, resolves issues and allows access to health records through a simple digital interaction.
Few of the tasks that are best performed by a chatbot in healthcare are:
- Chatbots can schedule appointments and consultations:
Chatbots help the sick yet on-the-go person to schedule appointments digitally. The automatic data that is fed into a chatbot significantly reduces error and avoids double entry.
2. Chatbots can answer general user queries related to hospitals or doctors:
Chatbots allow companies to easily resolve many types of recurring customer queries and issues while reducing the need for human interaction. Also, chatbots provide answers to frequently asked questions quickly and efficiently.
3. Sending reminders to patients:
Chatbots can be useful for sending reminders to patients. They send alerts and notifications for updating prescription at a regular interval and also convey post-consultation care guidelines.
4. Chatbots act as virtual caregivers:
Chatbots help to self-triage patients’ disease on the basis of the symptoms mentioned. They may ask a number of questions and give the user suggestions about the next steps. They can diagnose a condition and refer the patients to an appropriate doctor for treatment.
5. Chatbots can be used for patient engagement:
Chatbots are untiring, reliable and most importantly available 24/7. The chatbot lets users instantly check the status of their reports, find nearby centres and enables faster query resolution anytime and from anywhere.
6. Billing and registration:
Chatbots become both queue busters and automated hubs of information. A mundane task of billing and registration, if automated, can significantly reduce long queues at hospitals. The efficient use of chatbots in a productive manner can fulfil both patient and provider experiences.
6. Lead generation:
Chatbots can convert visitors to leads. They can capture the visitor’s attention, engage in a conversation with them and provide relevant responses. This sort of personalized approach is termed “conversational healthcare” in the health domain.
Chatbots are increasingly being included across all health centres worldwide.‘Babylon’, ‘Ada’ and ‘Your.MD’are a few of the many chatbots that are successfully being used worldwide for smooth healthcare functioning. Chatbots save time and increase cost-effectiveness of both the patient and the provider. Chatbots help deliver intelligent healthcare solutions and facilitate conversational healthcare experiences at scale.